CONTENTS

CONTENTS

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UNIT 6 - USING THE TELEPHONE

INTRODUCTION As far as the nature of telephonic activity in hotel industry is concerned it has to be thoroughly professional or formal. T...

  • UNIT 4 - NON VERBAL COMMUNICATION
    Introduction Nonverbal communication has been defined as communication without words. It includes apparent behavior such as facial expre...
  • UNIT 6 - USING THE TELEPHONE
    INTRODUCTION As far as the nature of telephonic activity in hotel industry is concerned it has to be thoroughly professional or formal. T...
  • UNIT 1 - BUSINESS COMMUNICATION
    What is communication? The word communication has been derived from the Latin word communis, which means to share or to participate. ...